• ThinLine ships the best way to get you your purchases faster and easier.  Most orders under 8 pounds will ship Fed Ex smart post. Larger and heavier orders will ship Fed Ex Home Delivery.  Orders generally will ship the same day or the next business day from your order date.
    • Delivery times are from North Carolina. East Coast, 2-5 business days, West Coast 3-8 business days.
    • You will receive a tracking details via email when you make your on-line purchase.
    • International orders ship USPS international priority mail. ThinLine is not responsible for customs and duties countries charge to import merchandise.
      Average shipping time is 2-3 weeks to most countries outside of the USA.
    • If you need overnight shipping or expedited international shipping please call 1.888.401.9101 and we will see what we can do for you.
    • We are available 9-5 Monday to Friday if you need assistance.

Refund Policy

We encourage you to use your ThinLine product before deciding to return it. It may still be returned slightly used.

All ThinLine products come with a 30 day no hassle refund.

*Please keep tracking details for  your return. ThinLine is not responsible for packages lost.*

Customer is responsible for return shipping fees.
Products returned must have a copy of receipt in package.
Original shipping charges are not refunded when a product is returned.
Refund applies for all products except Closeouts or discontinued products.

Products come with a one year warranty if cared for properly. See our Care Instructions for more details.

Refund applies to all products except Closeouts or discontinued products.

Return Products with your order number or receipt to:


4900 Hillsborough Road

Unit 300

Durham, NC 27705-5906

Warranty Page

Privacy:  Your information is safe with us.  ThinLine does not share customer information with any other parties.